What kind of yarn do you use for your ears?
I use both cotton yarn and anti-pill acrylic yarn to ensure your ears don't get too fuzzy whether you wear them a lot or are throwing it into your bag.
How do the headbands fit?
Our headbands are one size only and fit most adults and children!
Do you do custom orders?
I am not currently taking custom orders but will post on Instagram/Facebook when I am!
Are these fragile wire ears?
Definitely not! While I greatly admire the intricate wire work I've seen out there I'm always afraid of bending them out of shape or ruining them while I'm not wearing them. These ears are made of extremely sturdy wire that will not bend yet are still very lightweight!
PLUSHIES/STUFFED TOYS AND ACCESORIES:
Can these plushies go in the washer/dryer?
I highly recommend spot-cleaning these toys rather than putting them through the washer/dryer. I have heard many people have had good luck washing them carefully this way but in order to preserve the quality and shape of the toy I recommend spot-cleaning.
Can babies play with these toys?
Unless the plushie toy you order has embroidered eyes or other facial features, there are parts that could be considered a choking hazard for children under 3 and should only be played with under adult supervision. I use plastic safety eyes or felt eyes on many of my plushies.
Do you accept returns or exchanges?
All sales are final; however, if there is a problem with your order or it arrives damaged please contact us within 3 days after receiving your item and we will be sure to fix the problem!
When will I receive my order?
For pre-orders (items that are not ready-to-ship) the current processing time is 2 weeks after you place your order. All orders ship First Class so you should receive your order within 3-4 business days after it has been shipped.
Do you offer rush ordering?
If shopping a pre-order sale (not items that are ready-to-ship) and you need your items sooner than 2 weeks from the order date, please leave a note at checkout and I will do my best to accommodate your request, though it is not guaranteed.
Do you ship internationally?
In addition to the US, we now currently ship to Canada and the UK! Shipping rates will be calculated upon checkout and customer is responsible for paying any additional customs/import fees/dues.
Please allow approximately 15 business days for your order to reach you. We cannot be held responsible for any delays due to customs.